The fire is out, and the smoke has cleared. The fire department is gone, and the home owners are left with a disaster on their hands. It is important to recommend a professional fire restoration company in Columbus that can meet the required professional standards in service while recognizing the importance of extending true compassion and understanding as your Policyholders cope with their loss.
After a fire is extinguished, a Policyholder's first obligation is to call the insurance company. This is most likely the first, and probably the only time, they will have to deal with this type of situation. They are distraught, stressed and traumatized. They need help.
So, what do you say to them? What suggestions can you make to begin the process of not only restoring their property, but also helping to restore their lives?
Safety is always the first concern. You want to ensure that the Policyholder does not enter and walk around in the structure, which could expose them or other occupants to hazards. This can be a problem because smoke darkens the structure and obstructs the view of identifiable safety concerns. There may be compromised structural components, falling debris or even electrical-safety issues. Depending on the severity of the loss, the Policyholder or other occupants may need to consider leaving the building.
In addition to the structural hazards, it is also important to consider health issues, especially in exasperating any respiratory ailments or concerns the Policyholder or others living in the damaged structure. Every fire generates particles of incomplete combustion (PIC's) that remain in the air and on surfaces after the fire is out. Many of these PIC's are known as carcinogens. They range in size from 0.1 to 4.0 microns. A micron is 1/1,000,000 of a meter -- take the thickness of a dime and slice it 1,000 times! Because of their very small size, PIC's are easily inhaled.
The Policyholder should consider leaving the structure, at least temporarily, especially if someone already has a known respiratory concern (infants, seniors, diabetics, asthmatics, etc.). If the Policyholder decides to leave, have them secure the property to the highest extent possible. The next step is to get the professional restoration company in Columbus involved immediately! The sooner they start the restoration process, the easier it is going to be to assess, evaluate and act on the damage. The faster the response, the greater the chance of saving property and possessions. For instance:
- Plastic and marble surfaces begin to permanently stain.
- Metals tarnish, grout stains, fiberglass and furniture yellows.
- Flooring stains, fabrics are lost, and wood furniture finish is compromised.
The list goes on. The faster a professional mitigation can begin, the faster the occupants can return to a restored and healthy environment, and the better the Policyholder can manage the loss to keep restoration costs as low as possible. Call PuroClean if you have fire damage in Columbus.